How Do You Want to Get Help?

Try it Yourself

Many common questions are already answered in our FAQ section.

Review our FAQ page to find quick answers to the most commonly asked questions.

Send Us An Email

Got an issue or question?

Simply complete the details below to send us a note and we will reply back with support or answers.

Call Us

Do you prefer to talk? Call us to discuss your question or issue and we will be glad to help assist you.


We are available by phone Monday - Friday: 8:30 AM - 8:00 PM (EST)

A Special Note for Virtual Labs or Learnscape Users

If you are experiencing a problem within the Toolwire Virtual Lab Environment (Cybersecurity) or a Toolwire LearnScape, you can contact our partner's helpdesk. This would be for any errors or technical difficulty that you have AFTER you log into the lab or exercise.

Go directly to Toolwire's Help Desk by clicking here.

If you are unsure, please contact us by phone or email and we will escalate you to Toolwire if necessary.

To submit a ticket, please provide the following information, then click Submit.
Description of Issue:*
School or Institutional Affiliation:*
Course Number and Name:*
Access Code:
Course Code:
Operating System:
Copyright © 2012 Jones & Bartlett Learning. All rights reserved